Privacy Policy

Effective date: 15 May 2026 · Last updated: 15 May 2026

This Privacy Policy explains how HowStack, a platform owned and operated by Mesh Nexus Solutions Sdn Bhd (hereinafter referred to as "Mesh Nexus", "we", "us", or "our"), collects, uses, discloses, and safeguards your personal information when you visit our website at www.howstackbiz.com, access our software platform, or engage our services.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our platform. For questions, contact us at support@howstackbiz.com.

1. Information We Collect

1.1 Information you provide to us

When you register for an account, fill out a contact form, enquire about our services, or engage with us directly, we may collect:

Your full name
Your email address
Your phone number
Your business address
Your business name and type
Account credentials (e.g., usernames)
Any information you include in messages, support tickets, or form submissions

1.2 Payment Information

When you purchase a subscription or service, payment data is required. We utilize a secure third-party payment processor (Stripe) to handle these transactions. We do not process or store your full credit card numbers on our servers. Your payment information is securely handled by Stripe in accordance with their privacy and security policies.

1.3 Information collected automatically

When you visit our website or log into the platform, certain information may be collected automatically, including:

IP address and approximate geographic location
Browser type and version
Pages visited, time spent, and referring URLs
Device type and operating system
Cookie identifiers (see Section 3 below)

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the HowStack platform
Process transactions and send related information, including invoices and receipts
Respond to your enquiries and provide customer support
Communicate service updates, project milestones, and relevant platform information
Analyse website usage to improve our content and user experience
Comply with applicable legal obligations
Enforce our Terms of Service and protect our legal rights

We do not sell your personal information to third parties. We do not use your data for unsolicited marketing beyond services you have directly enquired about or subscribed to.

3. Cookies

Cookies are small data files stored on your device. We use the following types:

Essential cookies: Required for the website and platform login to function securely. These cannot be disabled. They do not collect personal information.
Analytics cookies: Used to understand how visitors use our site. This data is aggregated and anonymised. You may opt out via your browser settings.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect certain website and platform functionality.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access — request a copy of the personal data we hold about you
Right of rectification — request correction of inaccurate or incomplete data
Right of erasure — request deletion of your data where we have no legal basis to retain it
Right of portability — request your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to restrict processing — request that we limit how we use your data

To exercise any of these rights, contact us at support@howstackbiz.com. We will respond within 30 days.

5. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take this responsibility seriously.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

8. Contact Us

For any privacy-related enquiries, requests to exercise your rights, or concerns about how we handle your data, please contact:

Mesh Nexus Solutions Sdn Bhd (Operating as HowStack)
Email: support@howstackbiz.com
Website: www.howstackbiz.com